Frustration is what we hear throughout the industry when confronting bodily injury claims emanating from low-impact collisions. The damages are so minor, common sense screams “No one could have been injured.” Yet, because liability is clear or they want to avoid litigation expenses, insurers settle these claims with substantial sums every day. This presentation provides a process to attack these suspect claims with a consistent investigative and dispositive strategy at an early stage. Focus will not center around the analysis of medical records concerning treatment of subjective complaints of soft-tissue injuries. Rather, the presentation will assess the element of causation and the credibility of the claimant. Attendees will be provided with a clear game plan on how to approach these claims in a way that will contain costs, reduce indemnification, and avoid litigation.
Insurance is one of the last industries to operate on a single platform that allows all participants to connect to it, interact with one another, create and exchange value, and encourage long-term, ongoing engagement. This session will outline the emergence of insurance ecosystems that are replacing traditional insurance agency management systems and single-product, direct-to-consumer models.
This fast-paced and interactive event was created for property/casualty insurance professionals to learn about the latest technology and industry consulting solutions through 10-minute presentations from leading insurtech providers. Any organization interested in sharing their latest innovation, technology, or product/service that is designed to improve the efficiency, performance, and growth prospects for an insurance company are invited to apply and pitch.
It is human for us to panic when we don’t get the results we want. We get defensive and are not able to hear someone else. When someone is disappointed, learn how to be open and curious to hear what they are saying. It is important to take responsibility and to ask questions so that you can create a win-win solution for all. During this session, attendees will learn how to deal with a difficult customer and how to ensure your customer experiences end on a positive note.
The presentation will involve discussion of a large, complex arson-for-profit scheme of more than 70 arsons that ultimately culminated in more than 40 defendants pleading guilty. Only two of the 70 fires were classified as “incendiary” by public and/or private origin-and-cause investigators prior to this case being concluded. The presentation will also include a synopsis regarding lessons learned by the speaker during this two-and-a-half year investigation, while employed as a special agent/Certified Fire Investigator with the Bureau of Alcohol, Tobacco, Firearms, and Explosives. Highlights will include a brief analysis of interaction with insurance industry representatives and content of insurance files, origin-and-cause investigation issues, proper and thorough interviewing, and expert selection.
This course will provide a high-level overview of the claims and adjusting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Learn about the wealth of insurance industry-related information NAMIC’s online resource centers have to offer. If you are curious about topics such as corporate governance, compliance, reinsurance, and strategic planning, the first portion of this webinar will provide a brief overview of the resources you can access as a NAMIC member. The second portion will provide an in-depth tour of our newest resource centers on cybersecurity and COVID-19.
Have you heard how the personal lines insurance market is being disrupted? InsurTechs are delivering innovative product ideas to the market with fast, technology-driven services. On the flip side, COVID-19 is forcing disruptions to the market through mandatory leniency for policyholders, refund requirements, and rapidly evolving loss exposure while more extreme weather events are increasing uncertainty and costs. Please join these industry experts as they share more about these disruptive forces.
In a year that has featured record-setting hurricanes and wildfires, nationwide civil unrest, and a divisive presidential election, the global COVID-19 pandemic is obviously the biggest story. The impacts on the insurance industry are being felt by the smallest of county mutuals to the largest multi-national property/casualty carriers. Join NAMIC’s advocacy, financial, litigation, and compliance experts for a lively discussion focusing on the impacts of the COVID-19 pandemic on the property/casualty industry and what NAMIC expects to see in 2021 from the NAIC, governors’ offices, legislatures, regulators, and the judiciary system.
This course will dive deep into the audit function in the mutual insurance industry and issues companies may face. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
The NAMIC Claims Conference is an annual conference designed for Claims leaders and professionals within property/casualty mutual insurance companies. At the conference, leaders just like you discover things they may have never known were there – a group of allies, a sounding board, and peers with similar experiences gathered together. With educational sessions focused on peer-developed topics, highly rated roundtable discussions for sharing experiences, and unique opportunities to build your network, the conference offers something for everyone within Claims leadership. Connecting with peers can give you the support and perspective can help you embrace the power of the mutual community.
Share your insights, gather valuable information on current issues and learn more about industry trends at this annual two day event designed for mid-to senior-level underwriters, managers, and executives. With informative presentations from insurance industry experts and consultants, numerous networking opportunities, and easy access to commercial lines service providers, you don’t want to miss this leading industry event.