Webinars

Cannabis Coverages Are Coming: Are You Ready?
August 2, 2022

The times are a ‘changing. Insurers may face new risk exposures across the commercial lines space as the legal regime around cannabis continues to evolve at the state level. Is recreational cannabis an opportunity for growth? Or is it a risk that exceeds your appetite? What about CBD? Join this session to learn how underwriters can flexibly address the growing marijuana market.

Talent Selection for Managers
August 3, 2022

During this session, attendees will learn how to find the right people given the job duties, how to rule out mediocre performers, and how to develop pre-screening questions to provide to human resources. The speaker will outline the types of people who make the best claims professionals, talk about how to maximize the effectiveness of recruitment efforts, and discuss ways to catch dishonesty during the interview process.

The Digital Claims Journey: Optimizing Efficiency and Customer Experiences Through Automation
August 9, 2022

Digital acceleration, rising customer expectations, and mounting competitive pressures are challenging insurers to deliver ever faster, more flexible claims service while still ensuring fair outcomes. While many leading organizations have implemented some form of claims automation, inefficiencies remain. Claims automation offers several intriguing benefits, including enhanced customer experiences, operational efficiency, and reduced cycle times and loss adjustment expenses. But realizing those benefits requires the right data and analytic framework. Join this webinar to gain an understanding of the digital maturation process and key capabilities needed to implement and expand claims automation.

Addressing Conflict to Build Team Unity
August 11, 2022

Every office wants to achieve unity and teamwork. Yet, debates, differences of opinions, and communication breakdowns can create tension that negatively impacts cohesiveness and productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping a team excel.

State and Local Tax Developments
August 16, 2022

This presentation focuses on current legislative, administrative, and judicial developments in the area of state and local taxation impacting insurance groups. Discussion will also include general discussion of recent trends and events that create potential tax issues (i.e., remote workforces). The audience is encouraged to participate by sharing experiences and asking "burning questions" on issues they are seeing at their companies.

How Coverage Counsel are Straying from Their Legal Lanes and Acting as Adjusters and Defense Counsel
August 17, 2022

An insurance company’s legal counsel – both in-house and outside counsel – can provide a carrier with invaluable advice and assistance with difficult first- and third-party claims. Insurers and their counsel, however, should take care to ensure that counsel’s scope of representation does not exceed the role allowed by the local jurisdiction. For example, counsel in first- and third-party claims can often be accused of assuming the role of claims professional. Also, insurance coverage counsel in third-party claims can be accused of assuming duties better left to the insured’s defense counsel. This webinar will discuss the proper role of outside counsel in these claims and how moving beyond those roles can have negative effects on a carrier’s attorney-client privilege and good-faith claims handling.

Going Touchless? Why Claims Automation Starts With Fraud Analytics
August 18, 2022

Customer experience has become the top priority for many insurers, and in the claims business, carriers are investing in touchless claims to meet policyholders’ high expectations and get ahead of the competition. But fast-tracking claims requires a nuanced approach that involves automation, analytics, and fraud detection. This session will examine how claims automation and fraud analytics must be closely linked in an insurer’s journey to touchless claims. It will explore the rise in fraud, leading anti-fraud technologies, and fraud analytics capabilities.

Commercial Lines: An Agency Perspective
August 23, 2022

Hosted by Christen Kelly, this panel of agencies (TBD) will share valuable insights and expectations around commercial lines including what’s working well and what’s not working at all in the commercial lines process.

Developing Commercial Target Markets
August 24, 2022

Evaluating an organization's strategy, context, and capabilities provides insights about the amount of risk an organization is willing to take in commercial lines. The risk appetite framework can be used to develop commercial target markets. Join this session to learn how to research target markets, apply the risk appetite framework, and develop strategies to monitor and adjust to enhance success.

FMDC | CORE: Insurance Audits and Basics of Actuarial Work
August 25, 2022

This session qualifies for one FMDC core or maintenance credit.

Workers’ Compensation Trends, Topics, and What Will Happen Next…Maybe
August 25, 2022

Peter Strauss will provide a national review of the workers’ compensation markets and state actions; identify the latest trends and go through the hot workers’ compensation topics from this past year; and discuss the real and potential impacts of COVID, long COVID, the changed nature of work, coverage presumptions, and other topics and how systems have responded. Peter promises to bring out his crystal ball to see what the future will hold as we prepare for the 2023 legislative sessions.

Handling Cyber Claims
August 30, 2022

As the number and size of cyber claims continue to escalate, it's important to remember there is more to handling these claims than managing the cyber events. This session will cover best practices for handling cyber claims to provide transparent communications to policyholders while preserving the insurer's policy defenses and fostering efficient claims resolution.

Catastrophe Modeling and Climate Change - Past, Present, and Future
August 31, 2022

Commercial catastrophe modeling – first introduced by Karen Clark – has been around for more than 30 years. For much of that time, cat modeling has focused on using history to predict the future. That is no longer enough for the insurance industry, especially given stakeholders’ increased focus on the impacts of climate change. This session will provide an overview of catastrophe modeling and dig into how climate change is impacting the current and future views of risk.

Maintain Productivity in a Virtual World
September 1, 2022

The world is changing. We all need to maintain – or regain – productivity despite ever-shifting requirements and circumstances. Jan Lehman of CTC Productivity will explore proven and emerging best practices in maintaining personal and team productivity in changing work environments. Strategies to streamline communication and collaboration across the organization will also be included in the discussion.

Mutual Company Innovation and Insurtech Partnerships
September 6, 2022

Mutual insurers are increasingly looking for ways to innovate, whether it’s through the back-office innovation, customer experience improvements, or big data deployment. When it comes to the customer experience, we have seen a growing number of insurance companies go beyond the policy, broadening their scopes of service. In doing so, they are looking for high-touch programs that generate regular, positive interactions with policyholders. These create positive engagement and help insurers differentiate their coverages. This session will look at how three mutuals have recently introduced these programs by leveraging insurtech services for increased policyholder engagement. The session will also identify how the product development and filing processes worked as well as the challenges they faced.

Workers' Compensation: Emerging Issues and Complex Cases
September 7, 2022

Managing workers’ compensation cases is becoming more challenging. This session will analyze emerging issues in workers’ compensation claims administration, including medical issues associated with obesity, co-morbidities, and return to work when the worker is part of the “sandwich generation.” It will also analyze the causes behind the reduction in claims volume while the duration of temporary total disability has increased.

Leadership vs. Management: The Difference and How to be Good at Both
September 8, 2022

The terms “leader” and “manager” are often used interchangeably, though perhaps they shouldn’t be. While both are important to keep a company moving forward, a manager is generally more task-based while a leader is often visionary. So, can a manager also be a leader? Should one person perform both roles? What is best for the company? How do you leverage both to improve all aspects of your business? These are important questions we will cover in this session.

Telematics in Claims
September 13, 2022

The ability to assess data is evolving as insurers and vendors study the predictive power of speed, braking, cornering, and other driving behaviors on their own and in the context of factors such as speed limits, traffic, weather, and locations. Adding yet another layer of complexity, consumers, regulators, and government officials continue to adjust their views on privacy – yet not in a straight line or at the same rate. This session will discuss how distraction is quantified, priced, and mitigated in a world of uncertain data.

Artificial Intelligence and Machine Learning in Property/Casualty Underwriting
September 14, 2022

An insurance company’s risk appetite is established in the underwriting department. Property/casualty underwriters have survived the test of time by being agile in an ever-changing regulatory and technological environment. As the pace of change in both domains accelerates, the ability to survive and maintain a competitive position may rest on the ability to adapt to emerging technologies within the artificial intelligence and machine learning spaces. This session will address the impacts of AI and ML on insurance underwriting by examining the massive amounts of data being created and consumed by the carriers. This session will also address steps the industry should consider to proactively develop the right talent and technology infrastructure to effectively respond to changing market landscapes.

FMDC | CORE: Corporate Governance and Role of the Board
September 15, 2022

This session qualifies for one FMDC core or maintenance credit.

The Future of Claims: How to Capitalize on the Evolving Claims Landscape
October 4, 2022

Carriers faced a new set of challenges when 2020 lockdowns and social distancing protocols disrupted the industry. As we look at the industry in 2022, claims organizations are positioned to capitalize on the past years’ changes, proving that even complex industry challenges can be turned into opportunities. Join LexisNexis Risk Solutions’ Bill Brower as he shares his outlook on the future of claims. In this information-packed session, Bill will deliver strategic recommendations to modernize claims organizations, discuss upcoming trends, and share insights from his decades in insurance and what the industry could look like in 2025.

Impact of Building Cost Inflation on Property Insurance
October 5, 2022

This session will look at trends in building costs, resulting increases in repair costs, lags in claim settlements, and increases in loss-of-use claims. It will also explore the process and credibility of predictions of insurance building cost models.

How Small Mutuals Can Compete and Win the Consumer of the Future
October 6, 2022

The needs of policyholders are evolving as they embrace digital business. Legacy systems are insufficient, but new technologies are complex and expensive. How can a small mutual keep up with the industry? Join this session to hear a panel of mutual senior execs as they share their strategies and successes in adopting key technologies to win the insurance customer of the future.

Leveraging Non-Traditional Data Sources to Monitor Commercial Underwriting Changes
October 11, 2022

The dynamic nature of today’s businesses, as spotlighted by the pandemic, means risks might be changing at a pace insurers may not realize. To monitor the relevant changes for a line of business and collect the appropriate data across various geographies and segments would require a significant time investment. How can insurers keep track of these changes efficiently? This session will review how two carriers validate and enrich information to get accurate, near-real-time profiles of the relevant risks in their books of business. .

Combatting Low-Impact Auto Claims
October 12, 2022

We hear frustration throughout the industry when confronting bodily injury claims emanating from low--impact collisions. The damages are so minor, common sense tells us no one could have been injured. Yet, insurers settle these claims every day for substantial sums, either because liability is clear, or they want to avoid litigation expenses. This session provides a process to attack these suspect claims at an early stage, with a consistent investigative, dispositive strategy. This session will assess the element of causation and the credibility of the claimant. Attendees will be provided with a clear gameplan on how to approach these claims so they will contain costs, reduce indemnification, and avoid litigation.

FMDC | CORE: The Board’s Role in Planning
October 20, 2022

This session qualifies for one FMDC core or maintenance credit.

How to Prepare for a Deposition
October 26, 2022

Join this session to be provided step-by-step instructions on how to prepare for a deposition. The speaker will share experiences litigating bad-faith cases. She will discuss the types of questions to expect, what documents to be familiar with, and how to stay calm during depositions. This session will also include a fun, interactive mock deposition.

Insights on Post-Pandemic Workers’ Compensation
October 27, 2022

This session will provide information about how the changing work environment has impacted workers’ compensation. The session will discuss the exposures changes in this class of business. An Illinois-based workers’ compensation attorney who has worked with unusual cases will join this session to share real world, first-hand experience with attendees. Insights learned in this session can be applied to the management and underwriting of future contingent events.

Bringing the Amazon Experience to Claims
November 1, 2022

This session provides a comparison of the current insurance process and the Amazon experience. It highlights the fundamental differences between the two, considers the regulatory/compliance framework in which insurance exists, and provides recommendations on how insurers can update their processes and procedures in an enlightened way. This presentation will help attendees understand how to manage the supply chain differently and will introduce the idea of a “friction hunter” role for carriers.

Drive Customer Experience with Continuous Improvement & Journey Mapping
November 2, 2022

Many insurers focus on customer experience in order to increase retention and strengthen the company’s brand reputation. Suffice it to say, a great deal of time and effort is typically expended across the enterprise in the pursuit of stronger service results. However, one must ask if the efforts are being coordinated effectively to prevent overlap and duplication. Additionally, are customers directly involved in helping an insurer choose actions to improve the customer experience.

This discussion will cover the utilization of established models such as Continuous Improvement or Customer Journey Mapping to establish the framework and coordination of efforts to improve processes, employee engagement and the overall customer experience. A high-level overview of the two models will be discussed including the differences between the two.

Origin-and-Cause Fundamentals for Adjusters
November 3, 2022

This webinar will provide an insightful overview regarding the process and systematic approach involved in determining where and how a fire has started. This session will also help adjusters better understand the role of an origin-and-cause investigator in the claims process.

Ensuring Success With Your UCAA Expansion Applications
November 8, 2022

Do you know what tools are available to ensure a successful UCAA application? Have you ever wondered what examiners wish applicants knew prior to submitting their applications? Join Jason Robbins, First Consulting’s CEO and licensing director, as he shares his legal and compliance expertise in the UCAA application process. Jason will explore tips, tricks, tools and best practices for getting your applications approved quickly and efficiently.

Keeping Your Customer Experience Relevant in the Mutual World
November 9, 2022

Today’s insurance customer expects to easily receive a quote in minutes, even for complicated risks. Yet, outdated technology prevents companies modernizing their processes to meet these changing expectations. During this session, attendees will gain an understanding of consumer expectations in today’s marketplace and how their companies can enable product innovation through modern insurance platforms, all without expending large amounts of resources.

Protecting the Claims File
November 10, 2022

What information should you include in a claims file? Is there any information you should not include? During this session, an attorney experienced in litigating bad-faith cases will share real-life examples from property claims. Attendees will walk away with simple, effective steps that can help ensure they are minimizing the exposures to bad-faith claims.

Legal Issues Arising From Cyber Coverage
November 15, 2022

As cyber and privacy events and exposures have increased in frequency and severity, a variety of legal issues are beginning to emerge for insurers handling cyber claims. This session will provide an overview of those issues, which include subrogation, priority of coverage, the duty to cooperate, and the insurability of regulatory fines and penalties.

FMDC | CORE: Insurance Company Operations and Reinsurance
November 17, 2022

This session qualifies for one FMDC core or maintenance credit.

FMDC | CORE: Enterprise Risk Management and Evaluating Company Growth
December 15, 2022

This session qualifies for one FMDC core or maintenance credit.