The National Association of Mutual Insurance Companies presented the Award in Innovation on June 27 at its 2018 Management Conference in Coronado, Calif. Mutual of Enumclaw, Enumclaw, Wash., was named the recipient of this year’s award, the second time the company has won, the first being in 2014.
Driving MoE efforts was the question to employees “What is the value of being a member of a mutual insurer?” The answers led to three unique programs. First, MoE Perks is a mobile app powered by Abenity that provides buying discounts for not just policyholders, but agents and employees. The second program was the development of a relationship with Wildfire Defense Systems, a company providing private wildfire services, combining professional wildfire consulting with federally certified emergency response wildfire suppression services. This allowed MoE to gain access to WDS technology and business model. Total fire losses have declined 90 percent since the WDS crews have worked closely with MoE. Finally, to further extend the working relationship with WDS, MoE asked “What do the WDS fire crews do in the winter?” In early 2018 WDS dedicated crews using its weather technology to track snow storms and schedule snow removals from structures six days a week. MoE’s agents and staff connect with the insureds to secure access to each property identified as needing such service. As of March, there have been zero collapse claims.
Other NAMIC member companies participating in the 2018 award were:
Sponsor of NAMIC’s Award in Innovation is Guy Carpenter.
The 2019 NAMIC Management Conference will be June 23-26 at The Omni Grove Park Inn in Asheville, N.C.