This session will discuss the evolution of the reinsurance market as it pertains to mutual insurance companies and will show a prospective look as to where it may go. Attendees will learn how mutual companies principally accessed and used reinsurance in the past. They will also learn about the current state of the reinsurance market for mutuals; how expansion of product and market participants has made it easier for mutuals to access reinsurance capital to support their business needs; and the ways in which reinsurers are looking to maintain relevance and support the mutual business model by developing additional products and services to augment the value their risk capital provides in the future. This session will also touch on mutual company reinsurance buying trends and how the use of enhanced data and technology has made the process of transferring risk more strategic and bespoke for individual companies.
This session will provide an understanding of the impact of COVID-19 on board responsibilities. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
For all the industry talk about being customer focused, few companies are truly are. It's all too easy for organizations to become inward focused and think about their own activities rather than what their customers are going through. Andrea Olson, author of "No Disruptions" and CEO of Pragmadik, will discuss how organizations need to step back from their assumptions and shift their strategies to center on recognizing, responding, and rewarding customer-centric actions and behaviors.
Artificial Intelligence will change the world more in the next decade than the internet has in the past 25 years. This session will focus on how AI is drastically changing the way the trillion-dollar global property insurance industry has been assessing risk for decades. Instead of heavy reliance on costly inspections or self-reported information by the insured, insurers can now leverage highly accurate data captured by AI from high-resolution imagery from satellite, low-flying aircraft, and drones. This data will revolutionize underwriting and pricing as well as provide an engaging, digital experience for customers and agents. This session will focus on current production-scale applications of AI in the property/casualty insurance industry.
This webinar will cover intellectual property pitfalls and identify best practices for insurance marketing, particularly as it relates to online marketing and website design. It will address avoiding copyright trolls, rights-of-publicity issues, trademark protections, protecting content, and dealing with fraudsters, all in the context of insurance regulation and emerging privacy regulation.
Speed and clarity in communication seem to be in opposition, but both are being demanded by consumers. This session will review different types of communication and how excellent communication skills can lead to improved results. It will discuss techniques adjusters can use to maintain control of a claim through to final resolution.
The session will focus on the current employment practices liability underwriting trends that carriers have been monitoring. More specifically, there are several evolving workplace trends that have demonstrated further complications with the employer/employee relationship that can create additional exposures for an employer. These emerging trends are creating new venues for harassment and discrimination, which are examples of the evolving workplace that can create liability exposure. Although the trends apply to all employers regardless of size, the session will focus on small business owners and highlight the importance of having EPL coverage to protect their businesses.
Employers are increasingly perplexed about how to avoid mistakes that could result in claims when confronting employees’ the medical and recreational marijuana use, on and off the clock. During this session, attendees will learn about recent changes in state laws and effective guidelines for insurers to help employers establish workplace safety and productivity in this fast-changing environment. This webinar will include concrete real-world examples from which insurers and employers can learn.
Learn how to adopt an online reputation management strategy to stay on top of your reputation, gauge customer sentiment, and generate new reviews on a regular basis.
This program defines commutation and the purpose and steps to completing a commutation, including identifying targets and motivators, gathering required information, carrying out the assessment and completing the reconciliation process, and conducting negotiations.
The new megafire age is here, and insurance companies need to know that it means for the future. During this session, David Jowell will take attendees on a deep dive into the lessons learned from previous wildfires that may assist in forecasting future exposures. He will review emerging trends in frequency and severity and evaluate wildfire scoring models for accuracy. He will also evaluate the latest mitigation, building, and firefighting techniques as reliable defense mechanisms.
During this session, attendees will explore new theories being put forth by plaintiffs and their attorneys regarding bad-faith allegations. There will also be a discussion about bad-faith set-ups employed by plaintiff attorneys, the inclusion of consequential damages when determining bad faith judgments, and the potential for personal accountability by the adjuster if the plaintiff is successful. The session will conclude with a discussion of risk management steps claims professionals can initiate to prevent bad-faith allegations.
This course will dive deep into CGAD and its implications in the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
Adaptive driver assistance systems are being incorporated into more vehicles on the road today. While these systems are designed to reduce accidents and save lives, the impact on insurance costs is not as clear. One reason for this is that the presence of these systems is not easily determined. Join this session to hear from Pinnacle Actuaries about the results of research on the true impact of ADAS when it comes to the frequency of accidents and the ultimate costs related to injuries and repairs.
Now more than ever, companies need to build much deeper ties to customers because of the technology that has enabled frequent, low-friction, customized digital interactions. Instead of waiting for customers to come directly to insurance companies, carriers need to flip their mindsets and meet their customers the moment their needs arise, sometimes even earlier. Through this shift of doing business, insurance carriers can create value for themselves, their customers, and society. This session will dive into how COVID-19 has impacted the insurance industry and show examples in which telematics can provide better touchpoints with customers to make engagement less disruptive and more meaningful.
Automation and artificial intelligence are creating a number of process efficiencies in claims departments; however, as technology advances, new skill sets are required to deliver exceptional customer experiences to policyholders. While hard skills remain important, soft or “human” skills such as empathy, problem-solving, and prioritization are vital for the future of work. In today’s quickly evolving insurance landscape, claims leaders must focus on human skills to strategically leverage the unique capabilities of both humans and machines. In this webinar, attendees will learn important skills to adapt to the changing claims environment.
Flood insurance continues to garner increasing attention among regulators, insurers, lawmakers, and the public. With ongoing federal funding challenges, pressure on the system from continued land development along flood-prone areas, potential impacts of climate change, and increasing amounts of data available to assess risk, alternatives to the current flood insurance system are being discussed. This webinar will look at the history of flood insurance, assess the current state – including challenges and opportunities, and discuss some potential future alternatives for this coverage.
If your mutual is just getting started in the social media experience or you’re wanting a refresher, this webinar is for you. You’ll learn the basics and get a sampling of the how-tos for Facebook, Instagram, LinkedIn, and Twitter.
Under The Centers for Medicare & Medicaid Services’ Commercial Repayment Center policy, Medicare is aggressively pursuing conditional payment recovery before settlement on certain claims. The U.S. Treasury Department has also increased recovery efforts. Lastly, minimum advertised prices are aggressively pursuing claims payers for lien reimbursement and double damages. This session examines claims strategies to stay compliant and minimize risk.
Cyber is hitting closer to home more than ever before. The interconnectivity of technology at home and on the farm has made us all potential targets. Join this session to discuss the risks and threats in today’s world, learn about ways to keep your family safe online, and discuss the protections the insurance community can provide policyholders. A variety of industry professionals will be involved in this session to give unique perspectives on the threats families and farm owners currently face.
One of the most frightening aspects of insuring cannabis-related businesses is the product liability exposure. While there have been virtually no product liability claims related to cannabis consumption, there’s a first time for everything, and the insurance industry needs to be ready. Join this webinar to hear Brenda Wells, an insurance expert, and Melissa Roeder, a product liability defense attorney, discuss the products liability risks associated with cannabis.
Insurance customer behaviors are changing. Can your customers find you? Are you making it easy for them to do business with you? This session will discuss how to use digital marketing, personal relationships, and fun to grow quality business that will benefit your mutual’s bottom line.
This course will provide insight into industry performance metrics to help board members understand the numbers behind financial and operational performance. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
Subrogation has long been a critical component of the loss adjustment process, but the aggressive pursuit of it has become increasingly important in the ever-changing insurance environment. Join this session for a review of best practices and fresh ideas for this critical component of the claims profession. Learn how to retrain yourself and your team to think about subrogation first. Attendees will also review tactics to manage subrogation costs.
Insurance perennially ranks poorly in customer satisfaction when compared to other industries. In the case of home insurance, the underlying need is for shelter, but traditional home insurance merely provides funds after damage to shelter. In this session, attendees will learn how newer insurtechs leverage sensors in a connected-home environment to evolve the customer experience from salvaging a broken home to subscribing to preventive maintenance.
Litigation is an expensive way to conclude losses, both in terms of money and time. During this session, the presenter will discuss alternative dispute resolution processes that claims professionals can employ to conclude cases more quickly and at less expense. It will include an in-depth discussion of mediation and arbitration as resolution techniques, including steps claims professionals should take to ensure success when one of these options is selected.
During this session, Kevin Rall will discuss how other industries are setting new expectations for customer experience, how the insurance industry is responding, and how disruptors and innovators in insurance are leveraging technology to establish new market expectations for prospects, policyholders, claimants, and agents. Specific examples that highlight how new technologies and the rethinking of processes and products are changing the insurance experience will be shared. Kevin will review the most promising emerging and traditional technologies and highlight some best practices for creating and sustaining an awareness of customer experience and expectations.
The auto claims industry is seeing many disruptors that are significantly changing how claims are handled. During this session, Ernst & Young claims advisory consultants Michael Curcio and Jim Kremer will discuss trends and disruptions specific to the auto physical damage/material damage industry, such as advancements in vehicle technology and construction, collision repair industry consolidation, virtual appraisal handling, and artificial intelligence. They will also provide key impacts that these changes are having on the industry, what carriers should focus on to take advantage of known disruptions, and information regarding forecasts of emerging disruptors that the industry should be preparing for.
This session will focus on terpenes and cannabinoids, two of a cannabis plant’s major chemical components. Terpenes provide the aroma and flavor of the cannabis plant while cannabinoids act on the human endocannabinoid system in a variety of ways. This session will explain both chemical components so that insurers might better understand the contents of the cannabis plant and the product liability risks associated with it.
What exactly do existing standardized insurance forms really say about coverage for cannabis? Is it covered property under most policies? Is the insurer on the hook for liability stemming from an insured providing someone else cannabis? This session will analyze some of the most common lines of insurance and discuss existing case law related to cannabis claims.
Join Marc Kreiter of Forecast Systems as he explores a different method developed for handling claims. By avoiding prejudgment and preconception in the assignment of facts-to-element, strategies can lead to the development of unbalanced information. This strategy can provide a clear advantage throughout the entire claims process. The resulting contextual shift may illuminate a new standard for the resolution of the claim – as when the causal link between event and damage requires expert opinion, the motivated bias ignores relevant and material data to its proponent’s peril. The goal is to discover asymmetrical data made of facts and fact patterns that may lay beyond the scope of your opponent’s strategy, tactics, and even expert testimony. In this session, attendees will learn how the motivated confirmation bias is affecting the handling of injury claims.
A refresher class on reinsurance, this webinar will touch on the key elements of a reinsurance transaction. It will explain what data is required for most reinsurance placements, assess how actuaries and catastrophe modelers analyze the data and the output they produce, and review how the information is marketed to reinsurers.
The combined ratio for commercial auto in the United States continues its negative trend and will likely worsen, especially in light of increases in the number of vehicles and total miles driven as well as the influx of new inexperienced commercial drivers. How, then, can insurers tackle this profitability problem? Telematics data and road-risk information offer a path by benchmarking how drivers and fleets are performing and identifying those at risk and trends that can be predictive of losses. This session will probe the implementation of telematics, the effect of driving data on underwriting, and how insurers, agents, and fleet clients can all benefit from a data-driven approach to risk reduction.
This course will examine methods to keep strategic planning moving forward. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
With the continued activity of state laws addressing the commercialization of marijuana and its use as well as the passage of the 2018 Farm Act by Congress, which partly changed some restrictions regarding industrial hemp, two new markets may be emerging in the United States. This webinar will explore the risks and uncertainties in these markets and highlight new exposures insurers may face.
Effective quality assurance programs help insurance carriers drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult for insurers to isolate, measure, and improve key issues throughout the life of a claim. Driving quality is especially difficult across multiple teams, departments, locations, and quarters. Before building a new or revamped quality program, insurers must thoughtfully map out the goals, logistics, budget, and stakeholders. This session will discuss six essential questions insurers should ask before implementing a modern, company-wide claims quality process.
These days, customers expect a customer experience that’s personalized and on demand. How do insurance companies cultivate deeply connected – and profitable – experiences for customers without giving away too much? How do agents provide a tailored experience without getting crushed by the burden of client engagement? The questions can be overwhelming, but there is good news. You already have everything you need to keep your clients and the solution doesn’t require expensive technology. During this interactive session, customer experience expert and bestselling author of “Keep Your Customers” Ali Cudby will help attendees develop simple steps that deliver long-term, lucrative loyalty.
Recent company results reflect some ominous trends – more “nuclear” verdicts, inflated settlement amounts, and concern that juries have become increasingly unpredictable. While research into these trends is ongoing, what is clear is that a several economic and sociological factors – some of which are unprecedented – are causing these results. This session will explore the factors and provide suggestions as to how the insurance industry might want to respond.
The past two years have seen growth in personal cyber coverage offerings and claims. Once thought of as only for high-net-worth clients, this coverage is now becoming more mainstream. Historically speaking, personal cyber risks were thought of as only identity theft. But as risks increase, there is a market for personal cyber coverage for matters such as ransom, anti-bullying, social engineering, and third-party liability. Handling these types of claims are uniquely different from commercial cyber claims. The types of vendors required are different, the level of interaction is considerable, and the policyholder may not be as sophisticated when it comes to computer systems. Attendees of this session will learn how to handle the unique differences of personal cyber insurance.
The use of advanced analytics such as predictive modeling has been part of insurance rating for a few decades, but recently insurers have begun to realize that significant operational and customer experience benefits could also be gained in their claims operations by applying advanced analytics and insurtech. In addition, while tried and true, traditional claims reserving methods are being re-evaluated in light of the power that additional data and advanced analytics can provide. This session will dive deeper into such uses as individual claims reserving and other applications that can be of great benefit to insurers in their claims operations.
Creating engaging content can be very challenging. But the content you share can leave powerful impressions with your audience. Come learn a few simple ways to help develop meaningful content for your digital presence. This webinar will also include testing examples and helpful resources.
Recent company results reflect an ominous trend: more “nuclear” verdicts, inflated settlement amounts, and concern that juries have become increasingly unpredictable. Some commentators have suggested this trend indicates a return to social inflation. While social inflation was seen in the 1980s and 1990s, something feels different this time. This session will provide a working definition of social inflation, give detail as to the unique components driving this trend, and make suggestions as to what can be done to combat it.
Market expectations are changing rapidly, and nearly every carrier is pursuing digital underwriting in some capacity. However, this journey is fraught with challenges, including where to start, how to manage change, and your bottom line, your ability to grow, and your customers’ experiences. Join this session to learn about key considerations to digitize its commercial underwriting process and what that means for its agents, customers, and business going forward.
In recent years, the cyber insurance loss landscape has been radically transformed. Changes in technology, regulation, and criminal behavior have given rise to new loss trends. Loss experience has been transformed from breaches of personal information to new major loss drivers like ransomware and fraud. This presentation we will share loss examples that demonstrate and illuminate these trends and will also explore how these loss trends are driving underwriting changes related to pricing, coverage breadth and risk appetite.
You want your agency partners to push your insurance products instead of your competitors’. Co-branded marketing is a great way to help with that. However, when left to their own devices, not all agents know how to use the most effective marketing channels or keep brand consistency. This session focuses on how you can overcome those challenges to keep cohesive, centralized marketing and arm your agents with marketing campaigns that truly resonate.
Having a solid foundation of reinsurance knowledge is important for all kinds of insurance professionals. During this session, Molly Fogarty will cover what reinsurance is and the various types available. She will outline key functions and how companies benefit from purchasing reinsurance. Because the landscape of reinsurance is always evolving, she will also provide a current view of the reinsurance marketplace and how it has evolved over time.
Courts around the country are increasingly interpreting insurance policies and reviewing bad faith claims against carriers with one of two approaches: one favoring insureds and policyholders, and one favoring insurance companies. Insurance policy provisions may be interpreted on a literal textual basis, which often favors insureds, or on a functional basis, which often favors insurers. Some states allow a relatively low evidentiary threshold for bad faith claims, with generous discovery of an insurer’s claims files and other materials. On the other hand, some states make it more difficult to pursue a bad faith claim against a carrier, often with limited discovery. Mr. Young will address both of these approaches to insurance policy interpretation and bad faith claims and will provide practical suggestions for how insurance companies can navigate these difficult issues in their claims handling.
Workplace violence is tragic, but it’s real. Does insurance have a role with education, crisis management, and helping victims in their times of need? Join this session as the presenter look at this topic through the lens of the insurance industry and how it can play an integral part.
Customer experience is an essential component of a transformational journey and is interwoven throughout Strategy Meets Action’s three transformational areas for property/casualty insurers: digital business, foundational technologies, and transformational technologies. Customer experience is an organizational journey that begins with “flipping the lens” from the traditional inside-out, customer-service driven focus to an outside-in, empathy-driven customer experience focus. Join this session to understand the eight critical areas to address in your customer experience transformation. Deb Smallwood will share SMA's latest research on customer experience investment, maturity, and adoption; highlight use cases; and conclude with a call to action.
Mild traumatic brain injuries are frequently seen in litigation. This session will explain the categories of TBI and review the medical prognosis as outlined in the research literature. It will also provide suggestions on how to evaluate and document TBI claims as well as how to spot red flags.
Transformational technologies, including machine learning, chatbots, document intelligence, data prefill, aerial imagery, new user interfaces, and advanced analytics, are drastically changing the role of the underwriter and creating incredible opportunities for improved speed, precision, and insight for underwriting decisioning. Join this session to hear more about this tremendous shift and hear use cases of insurers that are benefitting from AI in underwriting today.
This course will explore the role of the board regarding oversight of a company’s readiness for a cyber breach. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Claims is likely the area of the property/casualty insurance business destined for the most transformation. The digitally connected world has generated new customer demands, new digital content, new and expanding ecosystems, and the need to operate in a real-time world. This session will explore how new insurance products, new opportunities for partnerships and technologies such as drones, machine learning, chatbots, robotic process automation, and the internet of things are creating significant implications for claims. It will also outline the limitations of approaching claims transformation from the traditional inside-out perspective and discuss the new lens insurers are using to achieve optimal outcomes.
Busy professionals are buried under a continuing stream of useful and useless email. Without a system for getting “control of the beast,” professionals spend much of their work – and personal – time spinning their wheels. If you would like to get control of your email “beast,” you should attend this program led by Randy Dean, author of the Amazon bestseller “Taming the Email Beast.” Randy shares strategies for effective email management, organization, and prioritization that have helped thousands of business professionals regain control and sanity with their email activities Enhance your email productivity and efficiency with today by walking away with immediately usable tips and techniques.
This session will provide an overall economic outlook of the property/casualty insurance industry. This session will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.
This course will dive deep into how to read, understand, and analyze the financial statements necessary to run a successful mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
In the wake of high-profile investigations of certain institutions into the alleged concealment of child sex abuse or other abusive conduct, various states have passed or proposed passage of so-called "reviver statutes", which establish a "look back window" in which lawsuits can be filed that would otherwise be barred by a statute of limitations. Recently, "reviver statutes" have become a favored method for permitting victims of sexual abuse to assert claims based upon abuse that occurred many years ago against bad actors or the organizations that allegedly harbored, employed or supervised them. The revival of such claims can generate unanticipated long-tail exposure for organizations and their insurers, and therefore bears close monitoring. Indeed, the “wave” of reviver legislation recently passed in various states, and the “look back” window created through such legislation, has resurrected thousands of claims against insured entities that were previously time-barred and can now be pursued by victims or alleged victims of sex abuse. This session will discuss reviver statute developments, the claims and litigation activity in various states that have opened “look back” windows, and the potential insurance exposures that arise from legislation of this kind.
Gain insights into the latest claims trends in the property/casualty industry during this webinar. Jeff Rieder, a partner at Ward Group, will review results from the 2020 NAMIC Claims Practices/Productivity & Innovation Survey, which was highlighted NAMIC’s recent Claims Conference, and reveal how insurance companies are adapting to growing challenges in claims operations.
Attend this 411 webinar to learn how the Property/Casualty Compensation Survey will empower your company to update and improve its compensation plans and better compete for top talent. Kaitlyn Isley of McLagan, NAMIC’s partner in this initiative, will provide an overview of survey’s data points and deliverables. She will also offer data-collection tips and show you how to get the most out of the 2020 survey.
This course will provide an understanding of the current legislative and regulatory arenas as they relate to the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Insurers have long been a critical component of our country’s financial services industry. And like other sectors of the industry, insurers recently have become increasingly dependent on technology and electronic data, including highly sensitive business and consumer data. For obvious reasons, insurers are at increased risk of cyber-attacks, data breach, and other cyber mishaps. Given the seriousness of these risks to the US economy and individual consumers, regulators and law makers – beginning with the New York State Department of Financial Services – are now zeroing in on the insurance industry’s cyber security practices and procedures. This webinar discusses the current state of cyber laws and regulations impacting the insurance sector and provide practical advice on achieving compliance and mitigating cyber risks.
This course will provide an overview of the procedures needed to hold a proper board meeting. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
It is here. The California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. The most comprehensive privacy legislation to date in the United States imposes robust obligations on businesses across the country who collect information from California consumers. While the effective date of the CCPA is here, the law continues to evolve meaning that compliance efforts for businesses are far from over.
This course will provide a high-level focus on how an insurance company works, including the importance of reinsurance. By the end of this course, attendees will have a basic understanding of insurance company operations (insurance principles; how a mutual insurance company works; difference between stock and mutual companies, etc.) and reinsurance (definition of reinsurance; importance of reinsurance; how reinsurance works, etc.). This webinar qualifies for one core credit in the Operations & Insurance module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on the board’s role in managing risk and evaluating growth. By the end of this course, attendees will have a basic understanding of enterprise risk management (definition of enterprise risk management; how to identify and measure risk exposure; risk profile; impact of HR and employment practices on company’s risk, etc.) and evaluating company growth (board’s role in evaluating growth and setting growth policy; geographic risk concentration; growth impact on surplus, etc.). This webinar qualifies for one core credit in the Operations & Insurance module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on insurance accounting principles and the investment process. By the end of this course, attendees will have a basic understanding of insurance accounting (premium accounting, assets and liabilities, earned/unearned premium, financial metrics, etc.) and investment management. (role of the board in the investment process, governance challenges in overseeing an insurance investment portfolio, sound investment policy, etc.). This webinar qualifies for one core credit in the Finance & Accounting module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on audits, committee responsibilities, and rate-making fundamentals. By the end of this course, attendees will have a basic understanding of insurance audits and the importance of an audit committee (common risks within the core operating cycles of an insurance company; tips to maximize the value of interactions among the board, management, and service providers; role of the audit committee; etc.) and actuarial work (process of determining the adequacy of a mutual’s rate levels; data elements necessary for calculating rate indications; difference between overall indications and setting rate relativities on different classes of business; major components and processes in developing a basic rate indications assessment, etc.). This webinar qualifies for one core credit in the Finance & Accounting module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on governance practices and board responsibilities. By the end of this course, attendees will have a basic understanding of corporate governance (what it means for mutual company directors; governance benchmarking; articles of incorporation and bylaws; committee structures, etc.) and the role of the board (fiduciary responsibility as a board member; role of director versus role of manager/CEO; understanding the balance of corporate resources/finances and board decisions; D&O and E&O exposures, etc.). This webinar qualifies for one core credit in the Management module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on two key board planning responsibilities. By the end of this course, attendees will have a basic understanding of strategic planning (its importance; role of enterprise risk management in the planning process; components of a viable, sustainable plan; strategic plan incorporation, etc.) and succession planning (definition of succession planning and its relevance to an organization’s present and future; role of the board in overseeing a systemic approach to succession planning for both the board and management, etc.). This webinar qualifies for one core credit in the Management module and is required for those working toward the FMDC designation.
As an attendee of this webinar, you will understand what is involved in mergers and consolidations, explore the reasons for considering a merger, discuss the terminology and steps involved, and learn the importance of outside expert advisors. This webinar qualifies for one FMDC credit in the Management module.
Ransomware attacks are surging and ransom amounts are getting larger. If infected, ransomware can immediately shut down your business by blocking access to your networks and critical data. Join our webinar to learn about how ransomware is deployed, the latest variants, the damage it causes, and the most effective ways to protect your business from being a ransomware victim.
As an attendee of this webinar, you will understand the importance of the board's role in evaluating company growth potential and goals, discuss the potential of new business versus current book of business, explore the impact on surplus and effect on ratios, and more. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
This session will wrap up the Claims Foundations Series by exploring how adjusters can become better at what they do and will include a discussion about improving communication skills and recommending continuing education. Attendees will learn how to identify personal skills and abilities that can be enhanced or improved, understand how to communicate more effectively in claims situations, and learn how to formulate a process for continual improvement. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
Negotiating skills are one of the most important areas for claims professionals. This session will analyze how various approaches can impact outcomes. Attendees will learn how to identify the goals of all parties in the negotiating process, develop a path for effective negotiation, and construct negotiation strategies based on the leverage held by all parties. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
Join experts from New England Asset Management as they explore highlights from the latest NAMIC PIPES Report, an investment benchmarking resource for members. The presenters also will provide insights on how historically low yields are affecting the global economy and the property/casualty insurance industry.
For the 200-plus writers of commercial auto in the U.S., the combined ratio remained flat in 2018 at an unsustainable 111. Ten percent of all carriers write slightly more than one-third of the net premium dollars ($11.6B), with an aggregate CR of 98.1. Historically smaller carriers outperformed in commercial auto, so what's going on? These carriers aren't achieving this volume with specialty underwriting. The answers appear to be in their ability to leverage agent and broker expertise for improved selection. This session will dig into several books of business and explain why frequency and severity aren't moving despite the agents' belief they are sending us the best business.
Fewer than 20 percent of CFOs say their organizations are investing in new technologies to enhance the efficiency of their financial processes. For auto insurers, this limits the potential to elevate the policyholder experience. When companies cling to outdated methods of claims payment, it results in a highly fragmented policyholder experience. It also adds unnecessary administrative costs. During this presentation, the speaker will explore ways to modernize the claims payment process from start to finish — significantly reducing costs while improving the policyholder experience.
Setting appropriate reserves is both a skill and an art. This session will discuss the how and why of reserve setting. Attendees will learn how to state reserves based on the facts and application of coverage to the ultimate value of the case, identify processes for setting accurate reserves, and weigh the importance of reserves to actuarial analysis, rate making, and overall profitability of the company. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
Social engineering/phishing are the most common cause of a data breach and these attacks are getting increasingly sophisticated and harder to spot. Attackers use phishing emails and other social engineering techniques to steal login credentials, compromise a victim’s network, steal money, and deploy ransomware. Join Erich Falke to learn about social engineering/phishing, how to spot a social engineering scam and how to protect your employees from falling victim to an attack.
Businesses of all sizes in every industry are growing more aware and more concerned about cyber risks. Dealing with viruses that shut down systems or employees being duped into paying fraudulent invoices via sophisticated email scams are troubling organizations from coast to coast. On another front, the #MeToo movement is raising awareness and concerns about harassment at work among employees and employers in every sector. This session will discuss how employment practices liability insurance can help address these issues.
Today’s modern economy is driven by businesses that are increasingly reliant on evolving technology. Technology trends such as miniaturization, portability, the internet of things, and cloud computing are creating different, costly, and complicated new risks for business owners. This presentation will explore these trends and the impacts on equipment breakdown exposures on all types and sizes of businesses, including retail, service, and manufacturing. Equipment loss examples involving these technologies and industries will be shared. This presentation will also look at how the insurance marketplace has recently begun to embrace these exposures by offering new coverage solutions. This presentation will be available as part of both the Underwriting and Claims series.
This session will analyze processes for improving outcomes when litigation occurs and will include management of defense counsel through hands-on support of the defense strategy. Attendees will learn how to identify defense counsel appropriate for the type of loss and coverage involved, develop a panel of defense attorneys, and apply defense strategies appropriate to the jurisdiction. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
This session will focus on reclaiming dollars after a loss, including subrogation, salvage recovery, and third-party involvement. Attendees will learn how to develop facts that will support a theory of liability resting with another party, pursue subrogation effectively, and obtain funding through salvage disposal processes. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
Join experts from Ward Group as they explain NAMIC’s newest benchmarking initiative designed to help member companies improve their claims processes and staff productivity. During this webinar, the presenters will explain how NAMIC members can participate in the survey and what data will be covered in the final reports, which will be delivered in January 2020. The Claims Practices & Productivity Survey will examine not only how property/casualty insurance companies are running their claims departments, but also how they plan to adapt to changes sparked by new technology and other disruptors in the insurance marketplace.
The proliferation of technology, the use of social media, and the interconnectivity of technology create new exposures for the average homeowner. What are the potential liabilities and legal risks for homeowners as these technology trends continue to emerge and develop? How will these trends shape customers’ expectations for personal insurance and their insurance relationship? This session will provide insights regarding the important questions surrounding emerging technology trends and personal liability.
As an attendee of this webinar, you will understand the need to conduct board evaluations, discuss the process to evaluate the board and follow through on the results, learn how to determine if your board is ready, and explore the benefits of utilizing outside resources. This webinar qualifies for one FMDC credit in the Management module.
Enterprise risk management is an aspect of daily management life that can be of significant value to all companies; therefore, it is important that company leaders understand it. This session will explore what ERM is and how it came about. It will also provide insight on why ERM sometimes fails, the role of the board, how ERM is governed within an organization, and the view of ERM by A.M. Best. The session will finish with 12 actions boards and management can take to strengthen an ERM program. This webinar qualifies for one FMDC credit in the Operations & Insurance module under the course name Organizational Risk Management.
From farming to aerospace, every business today uses technology integral to business operations. The rapidly emerging proliferation of technology, the use of social media, and the interconnectivity of technology create new exposures for business. What are the potential risks/liabilities as these and other technology trends continue to emerge and evolve? How will these trends shape businesses’ expectations for commercial insurance coverages and their insurance relationships? This session explores emerging technologies and the legal risks and opportunities they present for insurance companies in commercial lines to consider. This session will be available as part of both the Underwriting and Claims Series.
Insurers face an increasingly aggressive market environment, as attorneys and resourcing issues are driving severity within claims departments across all lines of business. To experience optimal performance, aligning performance measures and effectively managing data across service, quality, and process are more important than ever. Aon Inpoint’s claims group will show participants how to successfully leverage data in a balanced scorecard approach to improve adjuster performance by focusing on operational, quality, and customer service key performance indicators. Additionally, the presenters will explore emerging Insurtech and Artificial Intelligence solutions that are addressing gaps in the claims handling process to improve performance.
Internet of Things is quickly becoming an important tool to mitigate the frequency and severity of property/casualty insurance perils, especially those causing extensive damage and business interruption. Sensor technology and smart devices are being leveraged to identify potential threats and risks that can cause business interruption and claims. But how can insurers harness the power of IoT, especially if they are unfamiliar with the technology? This session will show types of IoT hardware, software, and smart devices designed specifically to help mitigate risk. The presenter will also discuss how claims data can be used to identify and pinpoint specific groups within an insured’s book of business that have a higher risk factor. Attendees will learn how different types of IoT programs provide different results, and the factors insureds should consider when choosing a program. This presentation will be available as part of both the Underwriting and Claims series.
The pressures are mounting for Chief Compliance officers of insurance companies from both internal and external sources. Increasing regulatory mandates, perpetual talent squeezes, mounting demand for increased cost reductions, and a growing need for additional capacity for new and emerging risks and regulations are challenging insurance companies. To thrive and take the lead, business leaders need to address issues head-on.
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Be Golden in the Golden State: Complying with the CCPA The California Consumer Privacy Act (CCPA) is the most comprehensive consumer privacy legislation in the United States. Effective January 1, 2020, the CCPA applies to businesses that collect personal information from California consumers and creates significant new consumer privacy rights. If your business collects personal information from Californians, chances are the CCPA applies to you and you’ll therefore need to understand the new law and establish internal procedures for compliance. Watch now to learn more about the details on CCPA including the legislation background, the new individual rights created by the CCPA and what you need to do to comply!
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As an attendee of this webinar, you will understand the changing technology needs and competitive environment for property/casualty insurers, explore the evaluation of technology needs and current capabilities, and identify ways in which the board can evaluate success and provide management with appropriate levels of technology support/guidance. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
You've just settled a market conduct investigation expecting that these issues were behind you, when you were notified of a class action addressing the same alleged violations. Conversely, the class action is over, but your sigh of relief is disrupted when the regulator comes calling asking questions. Unfortunately, market conduct examinations and class action litigation are often managed in isolation, without considering the implications of one versus the other. Regulatory action creates material class action exposure and, conversely, class action exposures creates material regulatory risk. Join this session to hear from experienced insurance class action lawyers and insurance market conduct practitioners on how to protect your company.
This session will examine the pervasiveness of insurance fraud and how the adjuster can assist in combating it. Attendees will learn how to analyze new techniques, the tools available to adjusters, how to recognize fraud indicators, define investigation that may become necessary, develop a process for reducing fraud, and assist in criminal prosecution. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
This session will focus on three key financial reports: the income statement, the balance sheet, and the cash flow statement. The presentation will dive into the key components of each and discuss the role each plays in understanding a company’s financial results. Along the way, this session will look at some of the major differences between statutory and GAAP (Generally Accepted Accounting Principles) accounting and explain how an individual policy makes or loses money. Finally, the presentation will finish with the 10 things boards should be looking for in their financial statements. This webinar qualifies for one FMDC credit in the Finance & Accounting module under the course name Understanding & Analyzing Financial Statements.
Leveraging analytics in the underwriting process is a necessary tool and is not only table stakes for organizations but can also be a key differentiator. However, leveraging doesn’t always require the best analytical models to be successful; a key success factor requires an ability to execute on the insights from those analytics across various organizational dimensions. This session will discuss the broad nature of being successful in deploying analytics.
As new technologies aimed at increasing efficiencies and functionality within the insurance industry are introduced, many contain sophisticated controls or mechanisms that increase the complexity and vulnerability to equipment breakdown. To best provide a potential or existing insured with the right equipment breakdown and property coverages, insurers must be able to identify potential pitfalls and create solutions to them on the basis of their customers’ level of risk complexity. In this session, attendees will be introduced to three emerging issues relative to underwriting equipment breakdown coverage across a broad cross-section of industries and services. This presentation will be available as part of both the Underwriting and Claims series.
There are years of insurance insight, rules, and data locked up in unstructured or semi-structured formats. Emerging technologies and big data are making this data accessible, interrogatable, and actionable for carriers of all sizes. The session will focus on research, progress, and case studies of successes and lessons learned around the use of unstructured data and big data analytics in the property/casualty claims industry.
There is no question, risks are getting more complex and the time frame in which organizations must respond to those risks is compressing. If you’re not prepared, emerging risks can interrupt or destroy your organization’s strategy. Organizations must build resilience and prepare to respond to the opportunities that these risks bring. To accomplish this, it is important to explore these risks as they unfold and develop a proactive strategy to respond. This presentation describes emerging technological risks that property/casualty insurance underwriters should consider such as artificial intelligence; digitalization of insurance; Blockchain; telematics; IoT devices; and silent cyber exposures. Learn how you can evaluate these emerging risks to develop proactive strategies by applying a simple framework.
As an attendee of this webinar, you will understand the need for investments, the use of stocks and bonds, the importance of investment managers and policy, and more. This webinar qualifies for one FMDC credit in the Finance & Accounting module.
Commercial auto hasn’t been profitable in years; however, it can become a strong performer. It’s time to ditch a strict reliance on the traditional commercial auto approach and implement a new strategy that gives you greater and more accurate insights on individual drivers and the businesses they represent. Attend this session to learn how using better data and analytics can revolutionize commercial auto risk assessment and improve overall profitability.
This session will discuss how the successful adjuster approaches investigation of each claim in the context of the real world of time and quality pressures. By participating in this session, attendees will learn how to apply investigative techniques in variable and unique claim situations, recognize when more in-depth investigation is necessary, and develop processes so that sufficient investigation is conducted that leads to claim resolution. This session is part of the foundations series and teaches foundational skills for those new to the industry or a claims role.
Equity exchange-traded funds (ETFs) have been at the core of insurance portfolios for years, offering accessible market cap-weighted indexes. This webinar will explore the ways in which insurers have led implementation of equity-factor strategies and exposures.
It is no secret regulatory oversight and personal choice are driving mutuals to examine the composition of their boards. In an industry where most directors remain in their positions long-term with little turnover, how can diversity initiatives take hold? This session explores trends in mutual board composition and discusses how mutuals can work towards creating a more diverse board.
Indexing continues to evolve the $38.5 trillion fixed-income landscape for all institutional investors. This webinar will discuss methods of investing and building efficient portfolios through an understanding of indexed bond funds as well as the future of fixed-income indexing.
Designed for those new to claims adjusting, this session will focus on what is expected of adjusters when investigating and adjudicating claims. Attendees will learn how to define the work of an adjuster, compare and contrast the adjuster’s function to the activities of others within the company, and understand what skills and abilities are necessary to succeed in a more challenging world.
Distracted drivers injure more than 1,000 Americans every day. Consumers, insurers, and original equipment manufacturers are increasingly aware of the epidemic but lack adequate tools to combat it. This session will share the latest findings on the impact phone use has on distracted driving risk and how nudging self-awareness can be used to improve engagement and safety – and the bottom line. It will also explore the psychological factors that make distracted driving so difficult to change and will other cover driving behaviors to paint a picture of the true risk of a driver.
Insurance companies around the world are rapidly embracing Exchange Traded Funds strategies. The number of insurance ETF adopters in the U.S. has more than tripled over the last two-and-a-half years. This growth has been fueled by both equity and fixed income ETF allocations, which have allowed insurers to leverage low-cost, easy-to-access, market-cap-weighted exposure. This webinar will explore industry and company level insights into portfolio construction using index-drive investments. BlackRock’s insights stem from modeling 500+ company balance sheets and more than 800,000 CUSIPS, which collectively represent more than 90 percent of the total U.S. insurance industry.
Insurance marketers exist in a challenging and dynamic environment, seeking to strike the elusive balance between sales quotas and underwriting expectations. Join this session to learn key findings of the recent LexisNexis study of insurance marketers, underwriters, and product managers from top personal lines carriers that will provide unique insights into the opportunities that exist for greater collaboration throughout the policy life cycle.
This session will provide background on the underwriting challenges of commercial auto and non-standard auto insurance. The presenters will describe factors that contribute to the declining profitability of both lines of business, review factors that contribute to loss severity and frequency in both lines of business, describe how regulation, legislation, and technology affect the profitability of CA and NSA, and describe how new technologies are or can be used by insureds, underwriters, and risk management and claims professionals to improve performance and user experiences.
Seeing claims like everyone else doesn’t provide an advantage but zeroing in on the most complex claims and taking action early can. Analytics-driven insights can help claims professionals identify key segments and proactively apply resources to higher-risk claims — right from the start — to achieve cost and efficiency gains, fast. Many organizations are gaining a competitive advantage from such tools as workflow automation and predictive analytics, using them to ensure consistency in execution and to achieve desired outcomes. This session will provide insight on how to utilize claims analytics to improve operational efficiency and gain a competitive advantage.
Unintentional loss arising from faulty workmanship, the use of defective materials, and improper design can pose significant financial risks to reputable contracting insureds. Traditional insurance programs typically do not provide coverage for such exposures and, for various reasons, insureds too often fail to secure the coverage solutions available in the market to address these exposures. This session will provide an overview of the current contractor’s errors and omissions market, affirm the need for contractors E&O coverage, include a discussion of contractors E&O exposures, address the coverage commonly provided, and outline how the contractors E&O and commercial general liability coverages routinely interact.
Auto policies primarily cover vehicles designed for use on public roads, leaving a host of other types of motor vehicles that may or may not be covered by homeowner’s policies, including scooters, Segways, personal mobility vehicles, “Barbie cars,” and riding lawn mowers. This webinar examines these and other motorized vehicle exposures and reveals potentially serious coverage gaps that many consumers and insurance professionals may not be aware of.
Carriers are increasing their use of drones and image analytics to adjust claims and respond to catastrophic events. This session will discuss several of these applications, how they integrate into the current claims process, the implications for adjusters, and potential issues that are arising in the market as a result of their use. This session will also discuss expectations for future applications and the resulting impact on the industry.
The U.S. economy has continued to exceed expectations for profitability and growth due mostly to tax reform and regulatory relief. However, are global concerns from Brexit, rising rates, growing Chinese debt levels, emerging market dislocations, tariffs, and the ever-present Trump tweet being properly discounted in the capital markets? The speaker will discuss Conning’s views of how these important global economic trends may come to shape U.S. fixed-income markets and insurance company portfolios.
The Florida legislative session ended on May 4th and a number of important bills were passed affecting P&C insurers that do business in Florida. This session will discuss autonomous vehicles, scooters and micromobility devices, texting while driving, civil remedy notices and appraisals as well as other issues that are being addressed by new laws in the state.
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Join us for this educational session as experts from Aon’s investment teams will share asset class views and highlight investment strategies that property/casualty insurers in the U.S. and Canada could use to increase portfolio yields, diversification, and total returns. This session will cover the teams’ latest thinking on a diverse range of investment alternatives with a focus on private markets, such as direct lending, private equity, and real assets investment strategies. It will also include perspectives on the risk-return expectations and the typical implementation options to consider for the strategies that are discussed.
This session will review the basics of record retention, the reasons behind establishing a retention program, the types of records that should be maintained by insurance companies, the scope and nature of legal research for retention, the step-by-step process for developing a program, and successful implementation strategies.
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Today’s farm is “not your grandfather’s farm.” Smart devices have had positive impacts on farming in terms of increasing productivity, understanding climate changes, and adapting to a farm’s environment. Furthermore, the business and family sides of farming have embraced the connected world. This session will look at the implications of the connected farm from a cyber-threat perspective. It will explore how ransomware, vandalism, social engineering, and cyberbullying could threaten the existence of someone’s agricultural livelihood. This webinar qualifies for one FMDC credit in the Operations & Insurance module under the course name Emerging Risks.
Proxy practice and proxy solicitation are some of the more mysterious issues in the mutual insurance industry. While significant rules and requirements for stock insurers exists, there is little to no statutory or regulatory guidance for proxy practice for mutuals. As a result, there are differing practices across the country, with most simply doing what they have always done. This session explores such proxy practices used by mutuals, discusses what options to consider, and explores the pros and cons of continuing with current practices in wake of the industry changes and the rise of policyholder activism.
The future is now – is your company prepared? This session will review the latest developments in 3D printing, the internet of things, and other disruptive technologies. The speaker will provide insight on how to conduct an annual checkup to evaluate these risks and explain how to implement operational practices to stay ahead of emerging technology. Whether you think of yourself as a tech junkie or you’re still playing your old LPs, this will be a fun and enlightening session about some big changes coming to our industry.
Cyber risks have moved beyond the business world and are now invading our personal lives as well. This session will discuss the risks and realities of personal lines cyber exposures. It will touch on the current risk landscape, the evolution of insurance products in the market, and the corresponding risk management tools. It will explore important topics such as cyberbullying, ransomware/extortion, social engineering, phishing, and virus and malware attacks.
From retaliation to #metoo, from “ban the box” to wage-and-hour disputes, employment practices issues affect every employer in one way or another. This session will look at several recent legal, social, and legislative movements in the employment practices liability space and the insurance market’s reaction to them. The session will also touch on risk management techniques insureds and carriers can use to mitigate exposure to current EPL claims trends.
After insurers have been battling many years of increased litigation costs associated with the practice commonly known as “Assignment of Benefits,” the Florida Legislature recently passed meaningful reform to address the abuses associated with AOBs.
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This session will explore the driving factors behind the insurance industry’s increasing use of exchange-traded funds as tools within general account portfolios. It will provide in-depth details on insurance-specific ETF use cases derived from statutory filings and survey-based insights from a recent study on the topic.
The only constant is change. Keeping up to date with familiar hazards, let alone emerging risks, is daunting. Individual risks at a location level might not cause huge concerns but spread over an entire book can lead to company-killing loss experience. How can you stay ahead of this changing environment? This session will focus on the latest trends and emerging risks within the property/casualty insurance industry, as well as provide insights into how entities are tackling the problems. Key sources for keeping abreast of emerging risks and strategies will also be shared.
As an attendee of this webinar, you will explore the history of farm mutuals, take a closer look at how they are operating today, and identify ways in which they can succeed and thrive in the future. This webinar qualifies for one credit in Operations & Insurance module.
Whether a company is a one-man shop or on the Fortune 500 list, it is not immune from today’s cyberthreats. Social engineering, cyber vandalism, ransomware, and many others have had devastating impacts on many businesses. This session will delve into the ever-changing cyberthreat landscape of our increasingly connected world. It will also look at the evolution of insurance products in the marketplace, which are changing as fast as the very threat vectors they seek to protect.
Board members of mutual insurance companies have fiduciary duties to act in the best interests of their members when providing direction and oversight to the mutual – and that duty is to the membership as a whole, not just one member or a small group of members. What happens if one member has a different view of the future of the mutual? What happens if someone buys a policy today with the sole purpose of intentionally causing disruption tomorrow? Is your company prepared? Is this really happening to mutuals? This session will discuss issues surrounding policyholder activism in mutuals and how companies can succeed while acting in the best interests of the membership as a whole.
When asked the question of whether labor is subject to depreciation in the same way as materials, some might be inclined to say “no.” By framing the question this way, the trial bar has developed a cottage industry around class action lawsuits in which insurers calculate actual cash value by applying depreciation to an entire damaged item such as a roof or a deck-. This session will help claims professionals understand this emerging exposure and revise their adjusting practices to reduce this risk.
There’s no doubt about it, Artificial Intelligence is going to significantly change the way we underwrite. However, AI may sound obscure to many of us and without much practical application in today’s underwriting practices. Join this session to learn about the insurance industry’s journey to modernize its underwriting processes. Discover how using big data and AI together can help grow your book, reduce expense, minimize loss, and provide a modern, near real-time customer experience.
This session will provide an industry analysis of mutual investment portfolios with consideration for their relative risk posture given how portfolio composition has evolved post-financial crisis. This examination will highlight current portfolio sensitivities in mutual portfolios relative to other insurers and propose investment solutions given these risks.
The automotive industry is facing the biggest upheavals in its history given the trends in electro mobility and autonomous driving. What can insureds do to minimize their risks, and what should insurers bear in mind when insuring these risks? This session will give insight into the emerging automotive issues and showcase how insurers can account for increased car automation in their pricing approach by making use of data to better understand the risk.
As an attendee of this webinar, you will understand groundbreaking progress being made in accuracy of extreme storm warning systems, learn how weather science can be a useful tool for mutual insurers to better serve their policyholders and limit exposure, and explore how to apply this new science to the challenges faced by the insurance industry. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
The prevalence of cyber coverages offered by mutual insurance companies makes it important to understand the different nature of cyber coverages compared to traditional coverages. An emphasis on incident management and service support is the most meaningful aspect to cyber claims. Claims units servicing cyber coverage need to understand it is not just about writing a reimbursement check but ensuring that policyholders get the help they need from service providers that have the correct skill sets. Time frames are also important since traditional claims responses may take weeks, but cyber timescales shrink to days. This session aims to provide more clarity to the unique aspects of cyber claims.
Today’s digitally immersed consumers have grown accustomed to interacting with a company anytime, anywhere, and from any device. To supplement these expectations, this new digital land of opportunity enables insurers to leverage data from sources such as telematics, wearable devices, sensors, and GPS. Claims is an especially crucial touchpoint through which insurers can demonstrate their value. Carriers can ensure a positive claims experience and gain internal efficiencies by enhancing the digital capabilities that underpin this interaction. This session focuses on the impact of digital in insurance claims and provides insight on key elements of digital claims evolution.
Environmental, social, and governance factors are being advocated by some insurance regulators as a better way of measuring the sustainability and impact of an investment to a company or business. Former California Insurance Commissioner Dave Jones was the leader of a multi-state effort that administers the NAIC Climate Risk Disclosure Survey, and he launched the California Department of Insurance Climate Risk Carbon Initiative requiring the reporting of fossil-fuel investments held by insurance companies. Insurance regulators in California and five other states – Connecticut, Minnesota, New Mexico, New York, and Washington – mandated completion of the survey by insurers. A new global sustainable finance group at Fitch Group will review how ESG factors are incorporated into the credit rating process. This session will explain what the ESG factors are, why they are considered important, and the different ways insurance companies can address ESG factors in their investment portfolios.
While underwriting returns, expense efficiency, and asset management contribute to overall performance, winning companies tend to pull away from the pack based on their underwriting process. Intense competition and technological advancements have raised the bar on what constitutes an underwriting advantage. Companies will need to use technology and analytics to seamlessly and efficiently channel expertise from critical functions in making sound underwriting decisions. In this session, attendees will learn what techniques and tools are available and how to use them to get ahead in the ever-changing commercial lines market.
What was once only a consideration of mutual life insurance companies, the mutual holding company structure is now a growing trend for property/casualty mutual insurance companies of all sizes. This session will explore what a mutual insurance holding company is, why property/casualty mutuals are opting for this structure, and if the structure should be a topic of conversation in your boardroom.
Insurance entities typically require a great deal of customization because of their unique business considerations such as lines of coverage, short-/medium-/long-tail mix, severity vs. frequency, management, and the board’s risk appetite, along with regulator and ratings agency considerations. Therefore, effective investment management of insurance entities requires a thorough understanding of both sides of the balance sheet. Nuances behind each of these issues must also be considered. This presentation will explore each of these topics to help the audience appreciate the complexities involved in managing insurance assets and the myriad of issues that must be addressed by the asset manager.
Have you thought about benchmarking your compensation levels but don’t know where to start? Attend this webinar to learn about the Small Company Operations & Compensation Survey, a unique NAMIC survey, sponsored by Grinnell Re, that can help small mutual insurance companies discover if they are offering competitive pay and if their financials and board operations are on par with their peers. Brian Snyder, NAMIC’s marketing manager for products and services, will walk you through the data-entry process and review the reports and how they can be used effectively. This webinar is designed for NAMIC members who have not participated in the survey before or those who would like a refresher on entering their data and pulling reports.
This session will discuss the application of predictive analytics in identifying suspicious claims and how this approach can be implemented with a smaller number of claims than one might think. Through multiple detection methods, companies can use their specific claims experience to improve the effectiveness of industry fraud detection models.
It’s more critical than ever to leverage large, industry-wide data sets to uncover emerging trends that are driving fraud risk and impacting your book of business. This session will explore the latest trends based on industry consortium data and explain what investigators can derive from the trends. It will focus on new data insights that are particularly valuable to special investigation unit leaders in adjusting strategy to enhance operations. It will explore how to allocate appropriate resources, including investigators, to develop action plans for companies to stay ahead of the ever-changing fraud trends.
Insurance innovation programs are more than idea campaigns and updating technologies. The most successful programs rely on a foundation that includes critical elements such as a corporate mandate that addresses why a company is innovating, management input on what business models and technologies a company will and will not pursue, and an understanding of the forces that are shaping the insurance industry of tomorrow. With a solid foundation, an innovation system makes it possible for a mutual insurance company to implement a repeatable and consistent process for identifying and evaluating opportunities and developing new products, services, and capabilities for growth. This session will provide insight into how companies can establish a foundation for successful innovation efforts.
Mergers and acquisitions — and affiliations — activity is again heating up in the mutual insurance industry. This session will kick off with an update on M&A activity in the industry. It will then provide important insights on what board members should be aware of, including the impact a combination with another mutual can have on a company and the structural options that are currently available for mutual insurance companies. Our presenter will also explain how each structure will impact mutuals differently, and explore the discussions taking place in mutual boardrooms across the country as boards address their role in the process.
Reinsurance 101 is recommended as a prerequisite for this session This session is intended to introduce those inexperienced in reinsurance to common treaty reinsurance terms and conditions that impact the interpretation of coverage. It will also cover common obstacles to identifying and securing the reinsurance asset. Upon completion of this session, participants will have working knowledge of the key treaty terms and conditions and know how they impact cessions and challenges in processing and collecting reinsurance.
While the insurance industry has experienced significant changes the past 10 years, it still lags behind other industries in the adaptation of technology. However, with changes in customer demographics and the rapid expansion of insurtech, the industry is set to experience revolutionary change in the next five years, and the role of the claims adjuster will ultimately have to evolve and adapt. This session will explore the next generation of claims management and the future role of the adjuster.
As an attendee of this webinar, you will understand mutual company differences, rules under which companies operate, the importance of committee structure and how board responsibilities equate to certain financial liability issues. This session will also explore director duties, fiduciary/legal duties, conflict of interest and liability exposures. This webinar qualifies for one FMDC credit in the Management module.
The impact of wildfires will be felt for years as the events have created changes in legislation, regulation, and the ways in which insurers should view wildfire risk. This session will explore the reasons for the increased wildfire losses in 2017 and 2018 and the lessons the insurance industry should learn from the devastating events.
This webinar will explore the emerging risks of resource scarcity and climate and weather events. The first half of the webinar will focus on the potential impact of rising sea levels on claims and how climate change could be exacerbating regional meteorological events. The second half of the webinar will focus on the potential effects of water scarcity on food production and power generation. Our speakers will then dive deeper into how resource scarcity may lead to civil unrest and a potential disruption of business operations and supply chains.
This webinar will focus on how insurers can more efficiently engage with startups in a pilot or proof of concept. It will explore how to quickly assess the potential fit and value of a technology innovation and provide a process for collaborating without wasting time and resources.
What lies beyond claims file auditing? It involves engaging leaders and team members, adopting best practices, eliminating walls and silos between staff, and redefining roles and accountability. In this session, attendees will learn how an organization evolves beyond claim file auditing and how a rebranded audit process leads to improved outcomes and a culture shift within the organization.
Many insurers are proud of their relationships between their management and underwriters and their agents. However, as underwriting and distribution workforces age into retirement, carriers will no longer be able to rely on such relationships to alleviate gaps in their underwriting capabilities. This amplifies the need to ensure that underwriting strategies, operating models, and supporting processes/technology are tightly aligned. An insurer’s underwriting capabilities should be at a level of maturity appropriate to its strategy and governed in such a way that it can be sustained as the underwriting and distribution workforces change over time. In this session, attendees will learn how to keep underwriting processes consistent through the retirement storm.
Join Geoff Baker, NAMIC’s director of compliance, and Jeff Patterson (Director of Membership) and Theresa Szwast (President & CEO) from NISS, the National Independent Statistical Service, as they discuss best practices and provide practical advice designed to assist compliance personnel tasked with responding to data calls or statistical reporting.
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How might the traits of millennials and Gen Z alter how mutual insurance companies view and manage their investment process? In this informative session, speakers from Strategic Asset Alliance and Vanguard will analyze the developing demographic changes, as well as the regulatory and technological trends, that will impact the asset allocation decision-making and investment process of mutual insurance companies. The speakers will review recent regulatory changes that are opening more efficient investment choices for mutual insurers.
This session is intended to introduce those inexperienced in reinsurance to its basic concepts, enabling them to define the purpose of reinsurance, identify the different types of reinsurance commonly purchased, understand how the transactions are structured, understand how the relationships between the parties to the reinsurance agreement work, and determine the scope of coverages and basic calculation of cessions. This webinar qualifies for one FMDC credit in the Operations & Insurance module under the course name Reinsurance.
This session will provide an overall economic outlook – current and future – of the insurance industry, the United States, and the world. This session will also include a high-level look at industry trends and disrupters. The always-popular Dr. Hartwig will provide important insights that will help you manage your company’s risk.
As an attendee of this webinar, you will understand the current legislative arena and implications of tax reform and its effect on the insurance industry. This session will explore different taxation options and challenges as well as how the IRS reviews legislation and activity of small insurance company taxation. This webinar qualifies for one FMDC credit in the Finance & Accounting module.
As an attendee of this webinar, you will receive a high-level understanding on numerous human resources issues. Topics may include attracting talent, understanding the current and future labor markets, and managing generational shifts. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
As an attendee of this webinar, you will learn the importance of investing in leadership development skills for company staff and leaders. This presentation will cover developing skills for healthy conflict resolution and will explore the question, “Cost or Critical Investment?”. This webinar qualifies for one FMDC credit in the Management module.
Join Sheri Scott, a fellow of the Casualty Actuarial Society and principal, consulting actuary at Milliman, who will provide an overview of how to create insurance rates, consider regulatory requirements, develop filing support, and file the rates for approval with state regulators.
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As an attendee of this webinar, you will gain an understanding of the importance of the audit committee, including its role, charter, steps to formation and committee composition. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
Technology and information security issues have moved to the forefront when it comes to the known risks faced by businesses. With ever-increasing legislation at the state, federal, and international levels – all of which will directly impact the operations of mutual insurance companies, their vendors. and their commercial insureds – it is more important than ever for insurers to be aware of both the increased technical and legal risks as well as the potential opportunities that these ever-expanding sets of cyber- and data-security laws bring. We will discuss the role that state laws have played in filling the vacuum left by a glaring lack of federal action. In addition, we will discuss the many ways in which growing international regulations are impacting U.S. businesses and how to consider their applications, even if you never considered your business to be international in nature.
Webinar Description: Bruce Adams, senior vice president at Swiss Re America, will give a brief history of blockchain, talk about its various stages in innovation and its applications available today, and share case uses that give a glimpse of the technology's full potential. Bruce has been involved in Blockchain technology for the last two years. He is a member of Swiss Re's Global Blockchain Working Group & Swiss Re's Americas Blockchain Exploratory Group. He has presented on bitcoin & blockchain extensively over the last year and a half.
As an attendee of this webinar, you will review different types of consolidations, study the financial implications of each, and better understand what financial questions to ask as a board member. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
This session will go into detail about the opportunity to reinvent small to midsize business's insurance experience through digitalization. As illustrated by a shift toward automation and greater use of the online channel in sectors such as banking, bringing the insurance experience online represents a progression toward a more accessible and transparent customer interaction with the product. A key goal of the insurtech players working with the SMBs segment is to make the experience from purchase through to servicing and claims painless and transform it from transactional based to relationship based.
When it comes to your company's digital strategy design, you want to make sure you are using the right channels and technology to reach your target audience. Join Chris Paradiso to learn where you should - and might not need to - invest your resources to get the exposure and growth you're looking for.
As an attendee of this session, you will develop an understanding of what succession planning is, the role of the board in overseeing the process, and the importance of written plans for succession of directors, officers and managers as well as requirements/evaluation of key positions. This webinar qualifies for one FMDC credit in the Management module.
The customer experience is always evolving, and we'd like to take the time to discuss how technology can help you live up to your customers' expectations. Join Chris Paradiso to learn about some of the best customer experience tools. You'll also learn how your organization can receive more reviews online, how to survey your customers to see how they feel about their experience, and how to receive more referrals for your company in the long run.
Employers’ use of various employment agreements is facing more challenges than ever. Several states have enacted laws barring enforcement of certain noncompete agreements as a violation of public policy. The Defend Trade Secrets Act was enacted and impacts employers’ use of nondisclosure agreements. Corporate raiders challenge no-solicitation agreements. A key is understanding why you want what you want. Join this interactive session as we compare and contrast various types of agreements and the purposes they serve. We’ll also discuss tips for shaping an agreement that advances your business needs without creating unintended consequences.
This session will focus on illustrations of where we are in the underwriting cycle highlighting specifically the clear need for underlying product innovation and areas where market changes are likely to emerge. The session will further highlight potential non-traditional disruptors including broader application of securitization through alternative capital as well as Insurtech, which is understandably excited by the opportunity to enhance efficiency indicating a $2 trillion opportunity over the last decade. The landscape is changing quickly and the need to understand / adapt / address these threats is urgently upon us.
In the summer of 2016, the Equal Employment Opportunities Commission published guidance suggesting employers reboot their harassment prevention training programs and turn the dialogue to discussions of workplace civility and respect. Since then, we’ve seen an explosion of sexual harassment claims — from the halls of Congress to halls of Hollywood — giving birth to legislative action to enact even more stringent laws. Join this interactive session as we review the EEOC’s 2017 charge statistics, national trends in harassment charges, and the EEOC’s Promising Practices for employers to prevent workplace harassment.
Across the nation, we see three primary trends related to laws addressing the use of marijuana: (1) legalization, (2) decriminalization, and (3) legal use of medically prescribed marijuana. Each has potential or actual implications in the workplace and to employers’ related policies, practices, and programs. Join this interactive program as we compare and contrast pitfalls to avoid and talk about proactive practices, including a Top 10 list of workplace implications of these legal trends.
Apps are designed to engage with users. Implemented correctly, an app can help keep customers and potential clients interacting with your brand in a way that is positive and engaging. In this session, we will explore the rapid growth of technology and develop an action plan for building a web application that’s easy to discover, install, and use. You’ll also take an in-depth look at the target audience to allow you to design a custom app optimized for user experience.
As an attendee of this webinar, you will receive an overview of the intricacies and difficulty in modeling the severe thunderstorm peril. You will develop a better understanding of how data is being used in catastrophe modeling, which tools are utilized by companies to assist modeling severe thunderstorm risks, how the risk in small companies impacts the reinsurance purchase, and more. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
This session will provide an assessment of insurtech opportunities, technologies, and approaches from a carrier's point of view, with specific attention given to the impacts of emerging tech on product development and changing distribution. Will Thorne is responsible for the innovation initiatives of SCOR's Lloyd's syndicate, Channel, including new product and distribution development. Channel's Innovation team looks at how new thinking and new technology can help insurance respond more directly to the problems that our clients face, using a collaborative approach to product development. Will joined the Channel Syndicate in 2012 following three years spent at Omega Insurance and has an underwriting background in a variety of different classes. He is also involved in several insurtech industry initiatives, including sitting on the UK Treasury/Tech City Fintech Delivery panel.
While legislation at the federal level stalls, states and local jurisdictions are enacting paid and unpaid mandates upon employers to provide employees with time off from work for a variety of reasons including sick, family, and parental leave; military and jury service leave, and more. Join this interactive program as we talk through a comparative review of the legislative trends and recent laws that have been enacted. We’ll also go over how employers should prepare to shape these important public policy issues and give tips for preparing to comply with new mandates.
Join Jim Kennedy, former CEO of Ohio Mutual Insurance Group and NAMIC board chairman, and Vin DeLucia, NEAM chief investment officer, for an economic and capital markets update. Looking at the United States, capital expenditures have re-emerged and the labor market continues to strengthen. However, security packages are getting weaker and loan covenants are lighter. BBB corporate bonds are at a new high as a percentage of the overall investment grade in the corporate bond universe. Student loan debt has eclipsed $1.6 trillion, which, for comparison, is about two-thirds of Italy’s outstanding debt. Add in the ongoing geopolitical tensions and investors have more to be concerned about than meets the eye. This webinar will walk you through the good and the bad and help you grapple with what is going on in capital markets and what this means to your business.
Insurtech is the rapidly expanding development and application of new technologies and operating models to fundamentally change current business models, financial models, and/or industry ecosystems. New investments are attracting significant venture capital and spawning new business models that use technologies to change how the industry operates. In this webinar, Mike Fitzgerald, CPCU, senior analyst at Celent, will provide an update of what is happening in insurtech and will share some practical examples of how the insurance ecosystem is changing.
C.J. Rathbun of First Consulting & Administration, Inc., will offer ideas and best practices for mutual insurance boards of directors to better align regulatory expectations, company expectations, and board expectations. This webinar will explore oversight perspectives encapsulated by the phrase “hands on, fingers off.” The session will also cover annual board self-evaluations, which can offer additional insight into continuously improving oversight of a company.
With the NAIC’s 2017 adoption of its new Insurance Data Security Model Law, and its recent enactment in South Carolina, insurers should be reviewing the legal requirements of the model and begin developing policies, procedures, and forms to ensure that your company is in compliance.
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Robotic Process Automation, or RPA, has migrated quickly from the factory floor to the office. Insurance companies have joined other financial services companies in taking advantage of this relatively low cost, quick to deploy technology. It offers opportunities to reduce the frictional cost of administration throughout the value chain, but especially in the middle and back office. In this session we will look at the RPA technologies available, what to consider in evaluating use cases, and best practices in getting this technology to work for you.
As an attendee of this webinar, you will learn how to create a marketing plan and develop an understanding of licensing, advertising, marketing representatives, and more. This webinar qualifies for 1 FMDC credit in the Operations and Insurance module.
Rapid technological advances and further globalization make the risk landscape increasingly complex. Moreover, understanding the new landscape can be difficult because insurance has typically looked backward to predict the future. Past trends may no longer be reliable predictors of tomorrow, so more innovative tools are needed. To that end, the Liability Risk Drivers model is one of the ways Swiss Re is better predicting the future using cutting-edge data analytics.
This session will take a deep-dive look at the partnership between e2Value and Willis Towers Watson, specifically focusing on the resources the organizations have dedicated to the partnership. One of the achievements of the partnership is the recently developed Structure Insurance Score. The score measures risk inherent to a property insurer based on several unique characteristics of a home or building - ones typically outside traditional rating characteristics. Attendees of the session will not only learn more about the score and its advanced uses of data analyzation, they'll learn about how the companies' shared goals and innovative partnership led them to success.
Connected cars, Internet of Things, and other new data sources pose challenges and opportunities to make insurance more precise, personalized, and convenient. In this session, we will cover the sources of meaningful data and their impacts to insurers and consumers.
A big reason that so many insurance companies struggle starting innovation systems is quite simply because they’re not quite sure how to start. Invariably, they discover surprising bends in the road along the way and often say: “I wish I’d have known ahead of time that X was going to happen.” The real problem with some of these issues is the decision that seems intuitively correct is often not the best way to go. However, this does not become evident for quite some time, potentially derailing innovation during the correction process. This webinar will review 6 key decisions that senior executives will encounter as they launch and then manage and systematic approach to innovation.
The North American insurance market is adopting telematics and is interested in learning about its value proposition beyond usage-based insurance. Telematics data delivers a lot more value to insurers, including a significant reduction in the average cost of claims as well as the ability to combat fraudulent claims and streamline crash detection processes for greater accuracy and improved data combination techniques that optimize data from individual resources. Telematics speeds up the entire claims process, and the sooner an insurer begins doing so, the lower the average claims cost — we’ve seen time to close reduced by more than 50 percent.
Most large insurers continue to iterate and expand their telematics offerings. Viable solutions have made it easier for mid and small carriers to dive in. This session will focus on what is working well, what roadblocks currently exist, and what a roadmap is likely to look like in the future. In particular, we’ll highlight the role of insurers in identifying and reducing distracted driving.
In this session, attendees will learn about what makes a good innovation and technology partner. Bob Mozeika with Munich Re and Ali Safavi with Plug and Play Tech Center will share how carrier partners can best identify what is needed to make a successful partnership and gain the most value out of the accelerator. Attendees will understand the value add benefits of joining an accelerator and how they can apply this to their current business models.
Everyone has heard about digital disruption, even if only because their local Blockbuster was put out of business by Netflix. However, Digital means different things to different people, and comprises a host of underlying technologies, including cloud, mobile and social. At its most transformational it represents a change of business model rather than a change of technology.
One of the biggest myths about innovation is that it is only relevant to or within reach of the largest insurers. The reality is that innovation is size agnostic. There not only is a need for innovation at companies of all sizes, it is do-able by companies of all sizes. And the opportunities for smaller carriers to leverage innovation to become giant slayers are real. This webinar will look at common assumptions about what a company needs in order to innovate and tackle them one by one. It will also provide examples of innovation success at comparable organizations.
As an attendee of this webinar, you will develop a better understanding of key financial ratios and key performance indicators, analyze company trends, identify strategies to reach goals, and more.
Digital transformation is essential for insurers to be able to compete in today’s market. Modern policy, billing, and claims systems are indispensable to that transformation. Insurers are rethinking how core systems can support their businesses in sales and service in the digital age. Join Karen Furtado to discuss how core systems are evolving and expanding and learn about new trends such as microservices and how the sophisticated use of APIs can help insurers thrive in the digital world.
This session will offer insights into the evolving nature of innovation and disruption impacting the property/casualty industry. It will provide perspectives on the focus and future opportunities of the growing investments in insurtech. We will dive deep into the top disruptive technologies facing mutual insurance companies, the disruptors on which venture capital managers are focusing, and the effective responses to address challenges.
In this session, Bob Mozeika with Munich Re will identify how large disruption is impacting the regional insurer. Attendees of this session will understand how emerging technologies can help with small incremental improvements and changes in processes to support efficiencies in the regional insurance business model.
Blockchain is a new technology that has the potential to transform many sectors of the economy, including insurance and risk management. This webinar will outline the basic concepts of blockchain and introduce an insurance-specific consortium named RiskBlock that is developing blockchain applications for the industry.
Change is being forced on insurers whether they like it or not. Several of the orthodoxies traditionally underpinning the industry are being challenged and disrupted. Customer expectations are increasingly being set by unrelated or adjacent industries. Technologies allow startups to compete using customer centricity, as opposed to products, as their value offering. And a new insurance paradigm is being crafted regardless of whether incumbent insurers choose, or are able, compete in a new digital era.
Join this session for an inside look at how Grange Insurance has taken an inclusive approach to developing a culture of innovation. With multiple distinct awards for its innovation efforts under its belt, the company was also the third insurance carrier nationally to have an Alexa application. It recently launched a new mobile application that was built and deployed within 90 days. And it is now a corporate sponsor of the nonprofit startup accelerator, Fintech 71. Tim Cunningham, vice president and chief information officer with Grange, will lead a highly informative session outlining some of the company’s key philosophies that led to its recent success in technology and innovation. Recognizing that change is hard and innovating within an industry that is naturally risk adverse is even harder, this session will give you fresh perspective on how you can bring innovative thinking into your own company’s philosophy while sharing some do’s and a few don’ts from Grange’s own experience.
The Future is Fearless. The insurance business model has remained largely the same over the past 200 years. Simply enough, it's capital, placed against risk, in the form of tailored products, sold through channels to customers, to generate returns for the company. Except everything about it is undergoing dramatic changes. This session will explore the explosive trends that are putting the insurance company in a position for unprecedented change. Rather than admiring the disruption facing today's companies, this session will help to chart the course to future by focusing its participants on what is required to compete and win.
Most insurtechs offer opportunities – chances for insurers to partner with them, license technology, or simply learn from them – rather than threats. Most insurers will face disruption from startups only if their competitors choose to embrace a technology that they themselves do not. But how can insurers that don’t have the budget for venture funds or innovation labs take advantage of these new innovations, both internal and external to the insurance industry? No company can leverage every innovation in an effective way. The goal is to understand the marketplace and make decisions that will have the most impact on your lines of business.
This session will expand on the disruptive forces impacting the insurance industry and share new trends and technologies that will help transform the insurance industry as well as identify key players that are driving this change. Currently, a large sector of innovative developments is focused on improving the customer experience including the quoting, servicing, and claims process. Attendees will be able to identify the value these digital trends can bring to mutual insurance companies and their customers.
Half of all insurers claim they are in transformation mode, responding to new demands in the digital, connected world. Insurtech, emerging technologies such as autonomous vehicles and artificial intelligence, and data in the digital world are all forces driving industry change. Mark Breading will discuss what these trends and forces mean for the mutual environment, especially for companies that are regional or state focused.
This session will offer insights into the evolving nature of innovation and disruption impacting the property/casualty industry with perspectives on the focus and future opportunities of the growing investments in insurtech. It will dive deep into the top disruptive technologies facing mutual insurance companies as well as the disruptors on which venture capital managers are focusing, and the effective responses to address those challenges.
As an attendee of this webinar, you will gain a high-level understanding of the important tools needed to recruit quality board members with a variety of backgrounds and experiences. This webinar qualifies for one FMDC credit in the Management module.
As an attendee of this webinar, you will receive a high-level overview of the underwriting process and develop an understanding of pricing, forms, insurance to value, catastrophe mapping, underwriting audits, and more. This webinar qualifies for 1 FMDC credit in the Operations and Insurance module.
As an attendee of this webinar, you will receive a high-level overview of the adjusting process and develop an understanding of catastrophe management, determination of values, depreciation, bad faith, fraud, claims audits, and documentation. This webinar qualifies for 1 FMDC credit in the Operations and Insurance module.
As an attendee of this session, you will learn the importance of reinsurance, understand the costs associated with reinsurance, develop an understanding of the reinsurance partnership, and more. This webinar qualifies for 1 FMDC credit in the Operations and Insurance module.
As an attendee of this session, you will develop an understanding of the roles and responsibilities of the board, management, and service providers in the investment process, as well as be able to identify the key components of a sound and repeatable institutional investment process. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
As an attendee of this session, you will gain a better understanding of rating agencies, key matrices, ratios, surplus, return on equity, policyholder retention, and more. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.