Soft Skills, Strong Leadership: A Dynamic Connection

Do you ever wonder why some colleagues are easier to motivate than others? Why one tactic works for some team members and not others? Or why you connect better with some clients than others? Successfully developing and leading a team of diverse personalities or connecting with your customers from different generations take more than technical knowledge and product expertise. Soft skills help you navigate different situations and interact effectively with your employees, teammates, and customers as individuals. This session will examine the essential role of soft skills in successful leaders and how to balance soft skills with the equally important focus on bottom-line results. Attendees will walk away with knowledge and skills they can put into action immediately.