This session will provide an overall economic outlook of the property/casualty insurance industry and will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.

Robert Hartwig, Ph.D.

Director, Center for Risk & Uncertainty Management
University of South Carolina

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Insurance companies should be primed to transform their underwriting operations and talent management efforts if they want to remain competitive in 2023. A new survey commissioned by Convr, the leading artificial intelligence underwriting platform serving commercial insurance organizations, reveals a critical gap between today’s operational realities and the expectations of effective talent around technology and automation. Join this fact-filled webinar to learn more about findings from the Convr Insurance Talent and Tech Trends Survey and discover specific actions insurers can take to easily implement impactful technology and meaningful flexibility essential to underwriting talent recruitment and retention.

Fanette Singer

Chief Marketing Officer
Convr

When properly aligned with your firm’s business objectives, automation and analytic capabilities remain some of the best tools carriers can rely on to help weather the challenges presented by our industry’s talent shortage and recessionary environment.

This session will present proven methods of how to address our community’s talent shortage with operational efficiency made possible by recent advancements in robotic process automation. By augmenting already existing automated processes, RPA is emerging as one of the most cost-effective and efficient methods to automate tedious manual efforts taking place in claims processing, underwriting, and billing.

The presentation will also address proven best practice applications that mitigate risk, optimize loss reserves, and defend profitability during a recession. The webinar will conclude by illustrating several examples designed to educate participants on how analytics can provide more accurate insight into the true state of policy profitability, policyholder behavior, and revenue.

Doug Bowen

Head of Sales for North America
BizXcel

Steve Goris

VP R&D and Software Development
BizXcel

Robert Stickle

COO & Founder
BizXcel

A quick glance at any city street will probably show ridesharing drivers using their own cars to ferry passengers to their destinations, e-bikes and scooters traversing the streets along with bikes and cars, and hundreds of people on their phones trying out the Metaverse or looking at NFTs. These are just some of the new risks insurers will need to address for millennials and Gen Zers. This session will offer insurers guidance on how to remain current in an ever-changing world, whether that involves dealing with policyholders with potential unexpected coverage gaps or handling these new risk exposures.

Sandee Perfetto

Senior Director of Personal Lines Coverage Products
Verisk

Increasingly, mutual insurers track, monitor, and improve their business through data analytics, dashboards, and key reports. While all insurers track performance in terms of loss ratios and combined ratios to measure the efficiency of the business, leading insurers track trends, monitor key performance indicators, and act on them before it's too late. These top-performing companies leverage analytics to improve their business performance.

Join BriteCore and Frederick Mutual Insurance to learn how top-performing insurers use analytics to improve their business performance. This session will show you:

• Cutting-edge techniques from industry peers to “light up” your data and generate new business insights;
• How reports, analytics, and dashboards each have an essential role to play in daily insurance operations and how to use each effectively; and
• What the concepts of “sleeping giants” and “rising stars” mean for insurers and why you should care.

Paul Stenbjorn

Chief Information Officer/Vice President, IT
Frederick Mutual Insurance Company

Amede Hungerford

Chief Marketing Officer
BriteCore

Brian Jones

Solutions Consultant in Sales Engineering
BriteCore

Insurtech is a catch-all term for investors, but it isn’t really meaningful for insurers trying to navigate the hundreds of insurtech startups currently operating in North America. Insurtechs can help insurers bring more innovative practices in house while providing technology for a fraction of the cost required to build an internal team of experts. This session will discuss the trends, technologies, use cases, and benefits property/casualty carriers are using to accelerate the pace of change in their organizations.

Carey Geaglone

Senior Principal
Aite-Novarica Group

This session will feature an in-depth discussion on inflation, the economy, and interest rate volatility. Attendees will leave with a better understanding of the current financial market environment and its impact on mutual insurance companies.

Jennifer Quisenberry

CIO
NEAM

We hear insurance professionals saying, “I know I need to begin to automate my business and operations, but where do I start? With a policy admin system? If so, which one? Or with automated underwriting and rating capabilities?” They’re also asking about when to consider digital portals for customer and agent self-service. This session will address the automation maturity model and roadmap that will help insurers understand automation priorities and sequence based on their current levels of automation.

Mark Smith

President
OZ Global Consulting

Stop and ask yourself one question: Where are you on your journey to implement an ESG framework for your organization? As environmental, social, and governance continue to evolve in the insurance industry, many are seeking guidance to get through the process of strategy and implementation and, more importantly, to understand what ESG even is. During this session, Baker Tilly’s ESG and insurance industry specialists will define and give an overview of ESG. They will also discuss the current ESG landscape, including the latest on general reporting and regulations in the industry, and explore the challenges your business and the insurance industry could face with ESG integration.

Joe Donnelly

Partner
Baker Tilly

Mark Herzinger

Principal
Baker Tilly

Mutual insurance companies’ enterprise risk management consists of several key considerations, including the investment portfolio, which supports the mutual’s underlying business. Currently, mutuals are seeing their premiums grow, while [potential] investment market values are seeing decreases. As such, mutuals have had to rethink their investment portfolios and their role for the enterprise. Some mutual have only needed to consider subtle shifts to the portfolio structure while others’ considerations been dramatic, such as allocating toward more “esoteric” asset classes. This session will review how the investment portfolio may be integrated as part a mutual’s enterprise risk, the effect the (expected) investment landscape may have on premiums, and how mutuals can shift their thinking of investments in response to these growing concerns.

Alton Cogert, CFA, CPA, CAIA, FDP, CGMA

President and Chief Executive Officer
Strategic Asset Alliance

Chris Myers, CFA, FRM

Enterprise Capital Strategist
NEAM, Inc.

During this webinar, Michael Parcelli, senior vice president and global head of solutioning at Xceedance Inc., will review global trends in the insurance industry. Attendees will learn about metrics from carriers and distributors and will explore insurtech investments. The webinar will conclude with findings in the three global zones of business.

Michael Parcelli

SVP, Global Head of Solutioning
Xceedance Inc.

It’s been said the only constant is change. So too it is with emerging issues and risks, several of which will continue to dramatically affect our professional and personal lives. This session will explore the enigma of climate change and what may combat it, the unanticipated benefits and unintended consequences brought about by technological advances in electric vehicles and medical treatments, the growing specter of public nuisance litigation as seen with opioids and other possible targets, and the threats and opportunities presented by social inflation as the industry moves from diagnosis to crafting solutions.

Tim Fletcher

Vice President, Senior Emerging Issues Specialist
Gen Re

Glenn Frankel

Senior Vice President, Head of North America Claims
Gen Re