Evolution of the Customer Experience

This series will address the changing needs of the modern policyholder and how carriers should adapt to these needs. It will feature skillset-building opportunities for anyone who is customer facing in his or her daily role, who influences the customer’s experience, or who is interested in learning about the changing customer dynamic. From simple, actionable steps to client loyalty to big-picture discussions on how technology is changing customer expectations, this series is sure to provide insurance professionals with the tools and knowledge they need to be successful in understanding the changing customer dynamic.

Recognizing that one size does not always fit all, NAMIC has created flexible registration options for your organization. You have the option to register for individual webinars, the full Evolution of the Customer Experience series, or a Company Pass, which gives you access to all six 2020 NAMIC Virtual Events webinar series. Registration for individual webinars is available under each session title below.

All webinars will air at 2 p.m. ET and will be available on-demand to view at your convenience within 24 hours of the live airing. All registered attendees have access to the on-demand recordings for up to one year.


Jen Fritsch
Senior Registration & Meeting Coordinator



Webinar Series Corporate Sponsor:


Webinar Series Sponsors:

Carpe Data Macquaire NEAM Verisk VPay